Terms of service
Last Updated: June 30, 2026
OVERVIEW
Welcome to Pettedy. Throughout these Terms of Service, the terms "we," "us," and "our" refer to Pettedy.
Pettedy operates this website and online store, including all products, services, tools, features, and content provided through the platform (collectively referred to as the "Services"). Our store is powered by Shopify, which allows us to offer a secure ecommerce experience to our customers.
By accessing, browsing, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please discontinue use of our Services.
SECTION 1 — ACCOUNT ACCESS
By using this website, you confirm that you are at least the age of majority in your jurisdiction or that you have given permission for any minor dependents to use the Services under your supervision.
To access certain features or place an order, you may be required to provide information such as:
Name
Email address
Billing information
Shipping information
Payment details
You agree that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.
Accounts may not be transferred, sold, or shared without our written permission.
SECTION 2 — PRODUCTS & SERVICES
We make every reasonable effort to accurately display our products, descriptions, and images.
However:
Product colors may vary depending on device settings
Product appearance may differ slightly from online images
Availability and product details may change without notice
We reserve the right to discontinue products or limit quantities at any time.
SECTION 3 — ORDERS
Submitting an order constitutes an offer to purchase.
Pettedy reserves the right to:
accept,
refuse,
limit, or
cancel
any order at our discretion.
Orders are not considered accepted until payment has been processed and confirmation has been issued.
If changes or cancellations occur, we may attempt to contact you using the information provided at checkout.
Purchases are subject to our Refund & Return Policy.
Products purchased through our Services are intended for personal use only and not for resale or commercial distribution.
SECTION 4 — PRICING & PAYMENT
Prices displayed on our website are subject to change without notice.
Unless otherwise stated, listed prices do not include:
taxes,
shipping costs,
customs fees,
import duties, or
handling charges.
You agree to provide accurate billing and payment information for all purchases made through our store.
By placing an order, you confirm that:
the payment method used belongs to you or is authorized for your use,
payment information provided is accurate,
and all charges incurred will be honored by your payment provider.
SECTION 5 — SHIPPING & DELIVERY
Estimated shipping and delivery times are provided for convenience only and are not guaranteed.
Pettedy is not responsible for delays caused by:
shipping carriers,
customs processing,
weather conditions,
or events outside our control.
Risk of loss and ownership transfer to the customer once an order has been handed to the shipping carrier.
SECTION 6 — INTELLECTUAL PROPERTY
All content available through our Services, including but not limited to:
logos,
product images,
graphics,
text,
videos,
branding,
website design,
and other materials
are owned by or licensed to Pettedy and protected under applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, or commercially exploit any content from our Services without written permission.
SECTION 7 — THIRD-PARTY TOOLS
Our Services may include access to tools or features operated by third parties.
These tools are provided "as is" and without warranties of any kind.
Pettedy is not responsible for third-party services, websites, or functionality.
Use of third-party tools is entirely at your own discretion and risk.
SECTION 8 — THIRD-PARTY LINKS
Our website may contain links to external websites or services operated by third parties.
We are not responsible for the content, policies, or practices of any third-party websites.
Customers should review third-party policies before engaging in transactions or interactions with external services.
SECTION 9 — SHOPIFY PLATFORM
Pettedy operates using Shopify's ecommerce platform.
While Shopify provides the infrastructure for our online store, all purchases and transactions are conducted directly with Pettedy.
Shopify is not responsible for products, shipping, refunds, or customer interactions related to purchases made through our store.
SECTION 10 — PRIVACY
Personal information submitted through our Services is governed by our Privacy Policy.
Because our store is hosted through Shopify, certain information may also be processed by Shopify and its service providers in accordance with Shopify's Privacy Policy.
By using our Services, you acknowledge and agree to these privacy practices.
SECTION 11 — CUSTOMER FEEDBACK
If you submit comments, suggestions, reviews, testimonials, or other feedback to us, you grant Pettedy permission to use, reproduce, publish, modify, and distribute such content for marketing, operational, or promotional purposes without compensation.
You agree that any feedback submitted:
does not violate third-party rights,
is not unlawful or misleading,
and does not contain malicious software or harmful content.
We reserve the right to remove content we determine to be inappropriate or in violation of these Terms.
SECTION 12 — ERRORS & INACCURACIES
Occasionally, information on our website may contain errors relating to:
product descriptions,
pricing,
availability,
promotions,
or shipping details.
We reserve the right to correct any inaccuracies and update information without prior notice.
SECTION 13 — PROHIBITED USES
You may not use our Services:
for unlawful activities,
to violate regulations or laws,
to infringe intellectual property rights,
to distribute malicious software,
to collect personal data without consent,
or to interfere with the operation or security of the Services.
Unauthorized use may result in account suspension or termination.
SECTION 14 — TERMINATION
We reserve the right to suspend or terminate access to our Services at any time and without notice if we believe these Terms have been violated.
Any obligations or liabilities incurred prior to termination will survive termination.
SECTION 15 — DISCLAIMER OF WARRANTIES
All Services and products are provided "as is" and "as available" without warranties of any kind, either express or implied.
We do not guarantee:
uninterrupted service,
error-free operation,
or that products will meet every expectation.
Some jurisdictions may not allow certain warranty limitations, so portions of this section may not apply to you.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, Pettedy and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages resulting from:
use of the Services,
inability to access the Services,
or purchases made through our website.
This includes loss of profits, revenue, data, or business opportunities.
SECTION 17 — INDEMNIFICATION
You agree to indemnify and hold harmless Pettedy, Shopify, and affiliated parties from any claims, damages, liabilities, or expenses resulting from:
your violation of these Terms,
misuse of the Services,
or infringement of third-party rights.
SECTION 18 — GOVERNING LAW
These Terms of Service shall be governed and interpreted in accordance with applicable laws within the jurisdiction where Pettedy operates.
Any disputes shall be resolved within the appropriate courts of that jurisdiction.
SECTION 19 — CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms of Service at any time.
Changes become effective immediately upon posting to this page unless otherwise stated.
Continued use of the Services following updates constitutes acceptance of the revised Terms.
SECTION 20 — CONTACT INFORMATION
Store Email: info@pettedy.com
Store Phone: +1 (865) 230-8675
Store Address: 1801 Moss View Ln, Knoxville, Tennessee 37932, United States
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)