Shipping policy

Last Updated: June 30, 2026

At Pettedy, we are committed to providing a smooth, transparent, and reliable shopping experience. We proudly offer free shipping and work with trusted delivery partners to ensure orders arrive safely and efficiently.

Shipping Locations

We currently ship within:

  • United States

We do not offer international shipping. We are unable to process, ship, or fulfill orders to any address outside the United States. Any order placed with an international shipping address will be canceled and refunded. All orders ship to U.S. addresses only.

Processing & Delivery Times

Order Cutoff Time

Orders placed before 5:00 PM EST (Monday–Friday) will begin processing the same business day.

Orders placed after the cutoff time will be processed on the following business day.

Processing Time

  • 1–2 business days
  • Monday through Friday

During this stage, orders are prepared, packed, and transferred to the shipping carrier.

Transit Time

Estimated shipping transit time:

  • 6–10 business days
  • Monday through Friday

Estimated Total Delivery Time

Most orders arrive within:

  • 7–12 business days

Please note that delivery estimates may vary due to:

  • holidays,
  • peak shipping periods,
  • severe weather,
  • or carrier-related disruptions outside our control.

Shipping Carriers

We partner with reliable shipping providers, including:

  • USPS
  • UPS
  • FedEx
  • DHL

Carrier selection may vary depending on destination, package size, and shipping availability.

Shipping Costs

Free Standard Shipping

Pettedy offers free standard shipping on all orders within the United States.

No additional shipping charges apply for standard domestic delivery.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing:

  • your tracking number, and
  • a tracking link for monitoring delivery progress.

Customers may also track their order directly through our Order Tracking page.

Please allow approximately 2–5 business days for tracking updates to appear after shipment confirmation.

Missing Items

If an item is missing from your order, please contact our support team within 48 hours of delivery.

Please include:

  • your order number, and
  • clear photos of the package received.

Support requests may be sent to:
info@pettedy.com

Delivery Issues

If your package is delayed, damaged, or marked as lost during transit, please contact us as soon as possible.

Our support team will work with the shipping carrier to help resolve the issue promptly.

Customers are responsible for providing accurate shipping information during checkout.

Pettedy is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details entered by the customer.

Incorrect or Undeliverable Addresses

If an order is returned due to an incorrect or incomplete address provided at checkout, additional shipping charges may apply to resend the package.

Order Cancellations

If you wish to cancel an order, please contact us immediately at:
info@pettedy.com

Orders may only be canceled before they have been processed or shipped.

Once an order has been dispatched, it can no longer be canceled and will instead fall under our Refund & Return Policy.

Policy Updates

Pettedy reserves the right to modify or update this Shipping Policy at any time.

Any changes will be reflected on this page along with the updated revision date.

Continued use of our website after policy updates constitutes acceptance of the revised terms.

Contact Information

Store Email: info@pettedy.com

Store Phone: +1 (865) 230-8675

Store Address: 1801 Moss View Ln, Knoxville, Tennessee 37932, United States

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)