Billing Terms and Conditions
Last Updated: May 22, 2026
Overview
These Billing Terms & Conditions explain how payments, billing, and financial transactions are handled when purchasing from Pettedy.
By placing an order through our website, you agree to the terms outlined below.
1. Accepted Payment Methods
We offer multiple secure payment options for customer convenience, including:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Afterpay (where available at checkout)
All transactions are processed in United States Dollars (USD).
2. Payment Requirements
- Full payment is required at checkout before orders are processed.
- Orders will only be confirmed after successful payment authorization.
- If a payment is declined or fails, the order will not be completed.
Customers are responsible for ensuring that billing information provided is accurate and up to date.
3. Pricing Information
- All prices displayed on our website are listed in USD.
- Prices may change at any time without prior notice.
- Applicable taxes and shipping fees are calculated during checkout.
Promotional pricing, discounts, or limited-time offers may be modified or removed without notice.
4. Payment Security
Pettedy uses secure encryption technologies and trusted third-party payment processors to help protect customer information.
- We do not store full credit card details.
- Payment information is processed securely through authorized providers.
5. Refunds & Billing Concerns
Refunds are handled according to our Refund & Return Policy.
If you believe there is an error related to billing or payment processing, please contact our support team immediately at info@pettedy.com.
Unauthorized chargebacks or fraudulent disputes may be reviewed and formally contested when appropriate.
6. Fraud Prevention & Verification
To maintain a secure shopping environment, certain orders may be subject to verification procedures. Pettedy reserves the right to review transactions for suspicious activity, delay order processing, request additional verification, or cancel orders that appear fraudulent or unauthorized.
Additional identity confirmation may occasionally be required for high-risk transactions.
7. Policy Updates
We reserve the right to update or modify these Billing Terms & Conditions at any time. Any changes will be reflected on this page with a revised Last Updated date. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes acceptance of the updated policy.
8. Contact Information
For billing questions or payment-related concerns, please contact us using the information below.
Pettedy
Store Address: 1801 Moss View Ln Knoxville, Tennessee 37932 United States
Store Email: info@pettedy.com
Store Phone: +1 (865) 230-8675
Customer Support Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)
Response Time
We aim to respond to all customer inquiries within 1–2 business days.