At PetTedy, we are committed to delivering your order safely and on time. Please read below for details about our processing and delivery times.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
This includes order verification, packaging, and dispatch from our international warehouses (mainly located in Europe).
Estimated Delivery Time
Standard delivery usually takes 7 to 12 business days, depending on your location.
Delivery times may vary due to external factors such as customs clearance, local postal delays, or public holidays.
Shipping Destinations
We currently ship to most European countries, including Germany, Belgium, the Netherlands, Austria, and Switzerland.
Shipping Costs
Standard Shipping: Calculated at checkout based on your delivery address and order weight.
Free Shipping: Available on selected promotions or as stated on product pages.
Customs & Import Taxes
Customers are responsible for any customs duties or import taxes that may apply in their country. We will provide all necessary documentation to ensure smooth customs clearance.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can track your package online at any time.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, we will cover the return shipping costs. Please refer to our Return & Refund Policy for more information.
Need Help?
For any questions regarding shipping or your order status, please contact us:📧 support@pettedy.com
⏰ Response time: Within 24–48 hours (Monday to Friday, 8:00 AM – 5:00 PM CET)
Business Information:
PetTedy HQ – Registered business address: Dreve Richelle, 161 - Waterloo 1410, Belgium