At PetTedy, we are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer returns and refunds within 14 days of receiving your order, in accordance with EU consumer protection laws.
1. Returns
You have 14 days from the date of delivery to request a return — no justification required.
Items must be unused, in their original condition, and in original packaging.
Once we receive the returned item, refunds are processed within 10 business days to the original payment method.
Shipping fees are non-refundable.
Return Shipping Costs: The cost of returning the item is the buyer’s responsibility, unless the product is defective or incorrect.
2. Exchanges
We do not offer direct exchanges. To receive a different size or color, please return the original item and place a new order for the desired product.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at support@pettedy.com, including photos of the issue.
We will offer a replacement or a full refund at no additional cost.
4. Non-Returnable Items
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Used, worn, or damaged items (by the customer).
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Promotional or discounted items (unless incorrect).
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Items returned without prior authorization.
5. How to Initiate a Return
To start a return, please email us at support@pettedy.com with:
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Your order number
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The reason for the return
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Photos (if applicable)
Once approved, we’ll provide detailed return instructions.
Please do not send items back without authorization, as they may not be processed.
6. Processing & Shipping Information
PetTedy partners with multiple fulfillment centers across Europe and Asia. Orders may be shipped from different locations depending on availability.
Returns are processed within 10 business days after receiving the item, and refunds are issued to the original payment method.
7. Contact Us
For any questions about returns or refunds, please contact our support team:
🕒 Response within 24–48 hours (Monday to Friday, 8:00–17:00 CET)
Business Information:
PetTedy HQ – Registered business address: Dreve Richelle, 161 - Waterloo 1410, Belgium