At PetTedy, we value your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and services.
1. Data Controller Information
PetTedy is a registered e-commerce business operated by ESIG LTD, located at Dreve Richelle, 161 - Waterloo 1410, Belgium
For any privacy-related questions, please contact our Data Protection Officer at support@pettedy.com.
2. Information We Collect
Information You Provide Directly:
Name, email address, shipping address, phone number, and payment details (processed securely via trusted third-party providers such as Stripe or PayPal).
Information Collected Automatically:
IP address, browser type, pages visited, time spent on the site, and data from cookies or analytics tools to improve user experience.
3. How We Use Your Information
We process your personal data based on the following legal grounds:
Contractual necessity: To process and deliver your orders.
Legitimate interest: To improve our website and services.
Consent: To send promotional emails or newsletters (only with your explicit consent).
Legal obligation: To comply with tax, accounting, or regulatory requirements.
4. Data Sharing
We never sell or rent personal data. We only share information with:
Verified service providers (e.g., logistics partners, payment processors) to fulfill your order.
Legal authorities, when required by law.
Please note that some service providers may be located outside the European Economic Area (EEA). When transferring data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission.
5. Cookies and Tracking Technologies
We use cookies to ensure proper website functionality and enhance your experience.
Upon your first visit, a cookie banner will ask for your consent to use non-essential cookies.
You can modify your preferences anytime through your browser settings.
6. Data Retention and Your Rights
We retain your data only as long as necessary for the purposes described above.
Under GDPR, you have the right to:
Access your personal data
Request correction or deletion
Restrict or object to processing
Withdraw consent at any time
Request data portability
To exercise your rights, please contact support@pettedy.com.
7. Data Security
We use secure technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
While we strive for full protection, no system can guarantee absolute security.
8. Policy Updates
We may update this Privacy Policy from time to time. Updates will be published on this page, and the revision date will be indicated at the top. Continued use of our site after updates constitutes acceptance of the revised policy.
9. Contact Us
For any inquiries or requests related to your personal data, please contact:
🕒 Response within 24–48 hours (Monday to Friday, 8:00–17:00 CET)