At PetTedy, we are committed to delivering your order safely and on time. Please read below for details about our processing and delivery times.
Order Processing
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All orders are processed within 1–3 business days after payment confirmation.
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This includes order verification, packaging, and dispatch.
Estimated Delivery Time
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Standard delivery usually takes 7 to 12 business days, depending on your location.
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Please note: Delivery times may vary due to factors outside our control, such as customs clearance, local postal delays, or public holidays.
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If any unexpected delay occurs, our support team will keep you informed.
Shipping Costs
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Standard Shipping: Calculated at checkout based on your delivery address and order weight. No hidden fees.
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Free Shipping: Available on selected offers or as stated on product pages.
Order Tracking
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Once your order has been dispatched, you will receive a confirmation email with a tracking number.
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You can track your package online from dispatch to delivery.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, we will cover the return shipping costs. Please refer to our Return & Refund Policy for details on how to proceed.
Need Help?
For any questions regarding shipping or your order status, feel free to contact us:
📧 Email: support@pettedy.com
⏰ Response time: Within 24–48 hours (Monday to Friday, 8:00 AM – 5:00 PM CET)